Frequently Asked Questions
Some answers to your burning questions
Why choose Rocksolid Surfaces?
We have been in business since 1979 with an impeccable reputation locally and nationally. We are the first stone fabricator in the state of Ohio to be accredited by the Natural Stone Institute (NSI). NSI accreditation is a highly significant quality indicator of our company, business practices and fabrication and installation standards. We are also a Better Business Bureau (BBB) accredited business and hold an A Rating on Angie’s List. We are also a member of the Artisan Group, an elite member organization of stone fabricators throughout North America.
Does Rocksolid Surfaces handle all of the fabrication and installation?
Yes, we handle the entire process with our own staff. However, we have select partnerships with a select few subcontactors who bring years of experience in the industry to offer the best service possible over a wide range of installed products.
Will you provide service after installation?
We provide continuous customer service, personalized visits and any necessary repairs after your project is installed.
Do you come out to my home to discuss my project?
Yes, we offer in-home consultations. One of our consultants will visit you to discuss the details, design ideas and overall process to create your project.
Where does your stone come from?
Our stone is shipped to us from regions all over the world. Our stone can come from Brazil, India, Italy and throughout North America. We DO NOT acquire stone that is fabricated into pre-fab pieces then shipped to us. All of our stone comes in raw slabs from the quarry and fully fabricated in our facility.
How long will it take for installation once my countertops are fabricated?
This depends on the project and how ready the area is for installation, but generally for a typical kitchen the length of install time is approximately 2-4 hours. Time can vary if the project is more extensive or dismantle and removal of old counters is required. But all of this can typically be done on the same day.
Do you remove and haul away my current countertops?
Yes, we can do this if requested. Check with us regarding any other costs associated with dismantle and removal.
What is templating?
Before your countertops are fabricated, a visit to your home will be scheduled to make a template or pattern that will be used to fabricate your project. All sinks, appliances and plumbing products either need to be on-site or decided on before templating. It is also recommended that you are present during the templating process to ensure the final product will be built the way you want it and to avoid delays and miscommunication.
Do my old countertops need to be removed before templating?
Unlike other fabricators, we can produce the template directly on your existing countertops. This means your current countertops do not need to be removed for the templating process which greatly reduces disruption in your home.
What steps do I need to take prior to templating and/or installation?
Prior to the date of the template, we recommend you remove all items sitting on your countertops. This includes coffee makers, toaster oven, decorative pieces, etc. You DO NOT need to remove your sink and/or cooktop for the template.
Why do granite slabs look different from showroom samples or photos on your website?
Granite is a natural substance with variations created by the earth. The composition of minerals and the quarry it comes from play a part in the appearance of granite and natural stones. Just like natural planks of wood, stone veining, patterns and color appearance can vary from slab to slab. Showroom samples and photos on our website are close depictions of the material which can vary slightly from actual stone on our premises. Our facility has raw slabs on-site so you can see and touch the actual material that will be fabricated for your project.
What are the cost differences of stone that come from other regions around the world?
Generally they are comparable in cost. However, prices of granite can differ for a wide variety of reasons. Typically, prices can fluctuate depending on the rarity of the stone and difficulty to obtain. Pricier, more exotic stones usually come from India, Brazil, and Italy. Other reasons stone costs can differ can depend on quarrying and processing costs, availability, shipping and importing, complexity of fabrication and its popularity with buyers.
Can granite cantilever?
You can cantilever granite up to 8″ with sufficient support on the fixed end and with a large enough piece. Never cantilever unsupported granite where it might receive excessive stress like someone sitting on the edge or stepping on a counter to change a light bulb. You must have support underneath for these situations.
Will showroom samples look like actual granite slabs?
Showroom samples are to give you an idea of what the material looks like. Showroom sample pieces can vary from the actual slabs that arrive to us from the quarry. Marble and granite are composed of various minerals and are susceptible to wide variations in color, texture, spotting and veining. Because of Mother Nature and the variations that can occur within the quarry, showroom sample pieces may vary in appearance from actual quarried slabs.
Will my stone surface have seams?
Due to the limitation of slab size and the application of the project, seams on a granite countertop may be necessary and are sometimes unavoidable. The visibility of seams will depend on the granularity, color and pattern of the stone.
Can I cut on granite?
It is recommended using cutting boards. Marble on the other hand is a more porous, softer material and therefore much more likely to be damaged by a sharp object.
Can I set hot pots and pans on granite?
Granite is quite heat-resistant. However, we do recommend using hot pads and trivets on all kinds of granites.
Is it necessary to seal stone?
All stone, even granite, is porous to some extent and will absorb moisture over time. Some stones are more porous than others, so it is important to use an impregnating sealer to prevent stains from oil, wine, or other liquids from penetrating into the surface. This will give you the peace of mind to enjoy your stone. Talk to the experts at Rocksolid Surfaces for any questions you have on sealing and sealers.
Can granite crack?
Not with ordinary use. Granite is most susceptible to cracks during shipping and installation. Normal use will not overstress this durable material. Normal use does not include standing on the counter or dropping heavy objects like a hammer on the surface.
Can granite scratch?
Granite is one of the hardest stones in the world. It is highly resistant to scratching from ordinary use. A knife blade will not scratch granite. It can only be scratched by another piece of granite or with specially sharpened tools designed to work with granite like tungsten and diamond blades.
Does granite stain?
Yes, it can. All stone is porous to some extent and not all stones are created equal. Some stones are harder than others. A few colors may absorb some moisture with prolonged contact compared to others. Try not to leave spills sitting for prolonged periods of time. Wipe up acidic fruit juices, wine and carbonated beverages as soon as possible.
Does granite harbor bacteria?
Granite continues to be used and approved in food and medical applications. The CDC (Centers for Disease Control and Prevention) has no reports of granite harboring bacteria, and has no reports of people becoming ill from bacteria in granite or harbored on its surface. With regular cleaning, granite is far less likely to support bacteria than butcher block or even laminated materials with top-mounted sinks. Granite countertops should be cleaned using simple warm water and mild soap.
What’s the difference between granite/natural stone and quartz?
Granite and natural stones such as marble and soapstone are 100% natural materials that are quarried out of the ground, cut into blocks, then processed into slabs for fabrication. With all natural stones, what you see is what you get from Mother Nature. Stone variations and color can vary from slab to slab. Quartz, on the other hand, is a crystal that is mined out of the ground as opposed to quarried. Raw quartz crystals are then processed into aggregate for end-use products including countertop slabs. Quartz surfaces are produced from a man-made, engineered process, in a factory, using some form of resin binder or polymer with added colorants then formed under intense heat and pressure to create the final substrate.
Why is quartz sold as a stone product if it’s man made?
Quartz falls into the same category as a stone surface because quartz surfaces are manufactured using at least 90 to 95% quartz aggregate in their composition. Quartz surfaces have advantages. Because quartz countertops are man made, this allows total flexibility and control with styles, colors and patterns during manufacturing giving consistent colors and patterns from production process to production process. Once the manufacturing process is complete, quartz surfaces are not much different from a quarried natural stone. Controlled manufacturing also gives quartz surfacing the advantage of being extremely hard, durable and non porous, and some quartz products feature built-in antimicrobial protection. In addition, because quartz is very hard and non porous, sealing is not required.
What is a solid surface – such as Corian?
A solid surface material such as DuPont Corian is a composite material made from natural products with acrylic polymers and resins and formed in a factory to produce the final product. Each solid surface manufacturer varies their formula, heating reaction times and additives to achieve whatever their blend happens to be. During manufacturing, colorants and particulates are added to achieve the vast array of colors and styles in the solid surfacing market.