Dear Valued Customers,
Like you, we have been monitoring the ever-changing Coronavirus (COVID-19) updates. As we navigate the situation together, the health and well-being of our valued customers and employees are always our top priority. We wanted to share with you the extra precautions we’re taking.
Our Showroom is Open!
The showroom is open during our regular business hours. Walk-ins are welcome. Appointments preferred. Our staff will be wearing masks at all times and we strongly suggest customers to do so as well.
Keeping Our Showroom and Offices Clean and Safe:
We are following COVID-19 Business Protocol to ensure employee and customer safety. We have always been proactive with cleanliness in our showroom, and we know that keeping these spaces clean and sanitized is even more important now. In addition to our daily cleaning efforts, we’re increasing the time spent cleaning and sanitizing our showroom and office areas, especially in our most frequented indoor areas like high-touch door handles & railings, restrooms, computer equipment, and all other touchable surfaces.
Conducting In-home Services:
We continue to perform all services as usual, which includes visits to your home from our crews that can include measure technicians and install teams. Prior to their visit, our schedulers will ask if anyone in the home is sick, or if you have concerns with our crew entering your home. We would be happy to reschedule for a later date. Our team will wear latex gloves and masks if requested and are prepared to disinfect any surfaces they touch.
In addition, our sales representatives are calling ahead before making a visit to protect their health and those they may meet during a visit. Additionally, we are practicing social distancing in each of our interactions.
Supporting Our Customers:
We apologize for any inconvenience during this time. You can anticipate the same level of customer service as our team is equipped to answer your emails and phone calls from remote locations. In addition, our sales representatives are calling ahead before making a visit to protect their health and those they may meet during a visit. Additionally, we are practicing social distancing in each of our interactions. We are continuing to observe best practices from the CDC and local health agencies in a rapidly evolving healthcare crisis. Thank you for your support and understanding as we make every effort to serve you.
RECENT CUSTOMER TESTIMONIAL
“Hi I just want to make sure you guys know my mother’s countertop was installed by your crew and they did a fabulous job.
They were very conscientious and the whole process was awesome. You guys were wonderful
to work with and get this project really moving ahead in light of all these crazy circumstances.
I just wanted to say thank you so much and keep up the good work.”